FAQ

Frequently Asked Questions

  • Do you accept donations of books and other materials?

    The Johnson County Public Library is happy to receive your donations. Most donated materials are used for the Friends of the Library Used Book Sales. Proceeds from the book sales allow the Friends of JCPL to fund library programs for all ages.

    You may drop off donations at any JCPL location during normal business hours. If you have a large donation, please take your materials to the Franklin Branch if possible. Upon request, a receipt acknowleding your donation can be provided at the time of the donation. JCPL is unable to provide valuations or appraisals of any items donated.

    We are not able to accept donations of the following items:

    • Magazines of any type
    • Readers' Digest Condensed Books
    • School textbooks more than five years old
    • Encyclopedia sets more than five years old
    • Law or legal books
    • Music cassettes or vinyl records
    • Items with mold, mildew or other damage
    • Items with original covers torn off
    • Computer software
    • Items marked "Galley Proof," "Not For Sale," or "Advance Reading Copy"

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  • Do you provide Homebound Services?

    Homebound Services was established as a way to provide materials and/or information to individuals in our taxing district who cannot physically access the library due to physical disability, extended illness or extreme transportation problems.

    Services available:

        Materials loaned – books, magazines, audio books, movies, and music.
        Reference service by telephone – as standard for all patrons
        Interlibrary Loan – as standard for all patrons
        Talking Book Service for Blind and Physically Handicapped – provided by Indiana State Library. Please call the JCPL Adult Reference Desks at your JCPL Branch.

    *Length of loan – 3 weeks (not including delivery and pickup time)

    *No charge for delivery and pickup

    *Methods of delivery and pickup vary according to location and availability of services.

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  • Does JCPL have Downloadable Audiobooks?

    eAudiobooks are available 24/7 to listen to on your computer or your supported portable device from OneClickDigital. Find an audiobook, download it to your portable device and don't worry about overdue fines! You can check all eAudiobooks out for up to 10 days.

    If you need help setting up an account or searching for an audiobook, click here.  

    Audiobooks through EBSCOhost are available for 21 day checkouts. You will find fiction, biographies, historical nonfiction, health and medicine, along with young adult and children's fiction and nonfiction. Click on Electronic Resources and scroll down to eAudiobooks - Fiction, Nonfiction, Young Adult, Children (EBSCO).

    After finding the book you think you may want to download, you can listen to a sample of the book. You can also find other books similar to that book by clicking on the Subject links.

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  • How can I reserve a study room or meeting room?

    Each library branch has available a Community Room available for patrons to rent for business or use for non-profit meetings. Quiet Study Rooms are also available at specific branches for patrons to use for studying or for rent. The library also allows patrons to rent the rooms for private parties or special events.

    Patrons using the rooms for business purposes will be able to rent all or half of the Community Rooms. Renting half the room at the Franklin, Trafalgar, or White River Branch will cost $25 for the first hour and $15 for each additional hour. Renting the whole room at the Clark Pleasant, Franklin, Trafalgar, or White River Branch will cost $50 for the first hour and $25 for each additional hour.

    The quiet study rooms at the Franklin and Trafalgar branches will be available to rent at $10 per hour for purposes like depositions and business consultations.

    Some equipment like laptops and overhead projectors will also be available for minimal usage fees, while other items like screens, white boards, and audio-visual carts will be available at no cost.

    Not-for-profit groups will still be able to reserve the Community Rooms at no charge up to twice a month for educational, cultural, recreational, and civic purposes. All such meetings must be open to the general public. Registration fees covering only the cost of materials will not disqualify groups from free room use. However, groups will need to pay a rental fee if they intend to use the room to sell products and services or to raise money for a cause or organization.

    Click here for further information or click here to reserve a room using the online calendar.

    If you need assistance in reserving one of our community rooms, please contact:

    Clark Pleasant Branch Adult Reference at 535-6206
    Franklin Branch Adult Reference at 738-9711
    Trafalgar Branch Adult Reference at 878-9560
    White River Branch Adult Reference 885-1330

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  • How much does it cost to photocopy or print?

    Letter (8 1/2" x 11") and legal (8 1/2" x 14") B&W copies are 10 cents
    Letter (8 1/2" x 11") and legal (8 1/2" x 14") Color copies are 25 cents
     
    Tabloid (11" x 17") B&W copies are 20 cents
    Tabloid (11" x 17") Color copies are 50 cents

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  • How do I place an item on hold?

    To Place or Change a Hold

    When you want an item that is checked out to another patron, you can place a hold on it. When your requested item is returned to the library, it is placed on a special shelf, and the library notifies you to pick it up. You must log on to your account before you can place a hold. Some libraries allow patrons to place holds on items currently on the shelf. Check with a librarian if you have questions about your library's policies.

    To place holds:

        Click Place Hold on the details section from your Search Results.
        The Submit Hold window will appear, and you will be prompted to log on if you have not previously done so.
        If available, select a library where you would like to pick up the item.
        Type an Expiration Date if you want to tell the library that you will not need the item after this date.
        Click Submit Hold to place the hold, or click Clear Search to start over.

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  • How do I access my account online?

    Patrons may review and renew their materials and place holds online by clicking on the My Account button in the upper right hand corner of the page. From the My Account page, you will have several options. You will be prompted for your ID number, which is the entire 14-digit number on the back of your library card (with no spaces). Your initial PIN is the last 4 digits of your library card.

    JCPL highly recommends that you change your PIN to something only you would know.

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  • What if I forget my library card?

    You can usually check out by presenting a picture ID. You MUST have either your picture ID or your library card in order to check out or use the computers. To speed up the check out process, JCPL strongly suggests that you bring in your library card.

    If our computer system is down for any reason we will be unable to access your account without the barcode on the back of your card, and you will be unable to check out any materials.

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  • What is my PIN?

    Your PIN (personal identification number) is preset as the last four digits of your library card number. You may change your PIN in My Account by clicking on the User PIN Change link.

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  • Does the library have free Wi-Fi Internet access?

    JCPL’s Wi-Fi service is offered as a courtesy to patrons who choose to use their own equipment. Because of the vast array of wireless cards on the market, JCPL staff will not be able to answer technical questions about your specific card configuration. Please click here for information about JCPL's Public Wireless Internet Access or ask at the Reference Desk for assistance.

    The library cannot guarantee that your equipment will work with the library’s network and is not responsible for any changes you make to your computer’s settings.

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  • What do I need to do to use JCPL's computers?

    Patrons must have a valid JCPL card in order to use Internet-capable computers, except for research computers. Guest cards may be available with proper ID.

    To use JCPL's Internet-capable computers:

        Find an available computer.
        On the Welcome Screen,
            Enter your entire library card number without spaces (found on the back of your library card beneath the barcode.)

            NOTE: It is against library policy to log on with someone else's card.
            Enter your PIN (the last 4 digits of your library card number, unless you have changed it).
            Click OK
        Read the Computer Use Policy and click Accept the Policy, if you understand, or Cancel, if you have questions.
        Click on the icon at the bottom of the screen to start the desired program or choose the JCPL databases icon on the desktop to access our electronic resources.
        Each session is one hour. The session timer will keep track of your time on the computer and will give you warnings as you get toward the end of your session.
        If you need more than an hour and there is no one waiting to use the computers, you can let your session expire and sign back on. Please save your work on a portable storage device before your session expires. Ask at the reference desk if you would like to purchase a CD or USB flash drive.
        If people are waiting to use the computers, and your session is over, your computer will be assigned to the next person on the waiting list.

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  • How can I obtain a library card?

    To obtain a library card, either request an application in person at the library or download, print, and fill out a Patron Card Application. Bring the application along with proof of address to the Circulation Desk at any branch. The library accepts an Indiana Driver's License or ID, utility or phone bill, personalized check, or any mail that is no more than 30 days old. A parent or legal guardian must sign the application for children under the age of 17. They also have the option of giving them permission to check out videos and DVDs. You will receive your card in the mail in approximately 7–10 days. Library cards are non-transferable. Library cards can only be used by the applicant.

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