Ask a Librarian

Chat Live with JCPL Staff

Chat live with a staff member during regular library hours using the message box below, or text your questions to 317-900-4LIB (4542). Questions can also be emailed to A staff person will reply to you in 24 hours or less.

Ask-A-Librarian Online Chat

You can chat live with a JCPL staff member for help with your information seeking needs. You can use this service to access many library services, including:

  • Finding library materials (books, movies, music)
  • Basic reference questions
  • Use of the library's online resources, including e-books and e-audiobooks

Complex research requests may require follow-up at a later date. For extended, in-person assistance, please consider using our Book-a-Librarian service.

For Genealogy/Historical Research Requests, contact us here.

You can also reach us via text message at 317-900-4LIB (4542). Standard text messaging rates apply; consult your carrier's service plan for details. Automated hold and overdue notifications are now available via text message; please contact your branch's Circulation Department to receive automated email notifications.

Don't want to chat? You can submit a question to library staff via our web form, or call your branch directly during our regular operating hours.