FREQUENTLY ASKED QUESTIONS

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When will the library reopen completely?
We are open to the public for Browsing, Curbside JCPL-to-Go service and unlimited computer access on a first-come, first-served basis during regular library hours. We are closely monitoring all federal, state, and local guidance in order to make decisions in the best interest of our staff and patrons, and this plan may be subject to change. We will continue to update our website with current information. This response plan was updated on August 5, 2021.

How can I use the computer?
Computers will be available on a first-come, first-served basis with unlimited access. Headphones are not available, so bring your own if you need them. Please be aware that in order to meet physical distancing requirements, limited computers are available. Per CDC guidelines, and for the safety of all visitors, non-vaccinated patrons should wear masks in the library or while attending any in-person program. We respectfully ask for your cooperation.

    I need to make copies, scan something, or send a fax. How do I do this?
    We’ll continue to offer document services inside the branch and as part of our curbside services. Call your branch when you arrive and let them know what you need and a staff member will assist you. You may be asked to wait outside or in your car while we prepare your materials, and then we’ll deliver them outside for you to pick-up via Curbside JCPL-to-Go.

    What else do I need to know if I’m inside a JCPL location?
    We’ll all be expected to do our part to keep everyone healthy and well which means some changes to your normal library routine.

    • The CDC recommends that all people wear a mask indoors in high transmission areas. We respectfully ask for your cooperation. We’re happy to provide you one if you need it.
    • All visitors will be required to maintain a six-foot distance from other patrons and staff. You’ll see markers on the floor and plexiglass shields in front of staff. We’ll respect your space and ask the same of you.
    • Reference help may be offered remotely through a desktop assist function.
    • If you are not feeling well or exhibiting any COVID-19 symptoms, please save your visit for another day. Our staff will do the same. JCPL staff are asked to monitor all symptoms each day before reporting to work and have signed statements agreeing to stay home in case of symptoms of illness.
    Will I have to wear a mask when visiting the library?
    The CDC recommends that all people wear a mask indoors in high transmission areas. Per CDC guidelines, and for the safety of all visitors, non-vaccinated patrons should wear masks in the library or while attending any in-person program. We respectfully ask for your cooperation. Complimentary masks are available at our front desks, so please ask a staff member if you need one. During all phases of our plan, patrons are required to maintain a six-foot distance between staff and other patrons and abide by our social distancing requirements.

    How can I get books from the library?
    You have four options:

    When can I come in and start browsing for material?
    Browsing is now available,
    but our staff are also happy to browse for you! Call us and let us know what you like, what types of materials you need, and how many items you’d like, and we’ll pick out a collection for you or your family. You can also fill out the Find Your Next Book form and we’ll select some materials for you to pick-up through Curbside JCPL-to-Go

    Curbside is nice, but I can’t leave my house. How can I get library materials?
    If you’re homebound, you might qualify for our homebound delivery service. Call your branch to request materials through homebound services. We’ll work with you to deliver materials safely to your home.

    Can I return my materials?
    Yes! Our book drops are open so you can return materials you have checked out. 

    When can we start coming to programs again?
    We are limiting social gatherings right now, and most in-house programs are currently suspended. While we can’t gather together, our staff is busy planning fun and engaging virtual events. Connect with staff and friends through virtual book discussions, watch your favorite librarians sing storytime songs and rhymes, and more!

    My kids can’t wait to come back. What should they expect?
    We can’t wait to see our families visiting! In order to make sure they have a great experience at the library, please prepare them that there will be changes. Toys, games, Kid Kits, and game computers will be phased in beginning June 24. While we normally love when you stay and play with us, these materials are difficult to keep sanitized and safe. We’ll bring them back when longer visits are permitted.

    I want to print something but don’t want to come in and use the computer. Can I do this?
    Yes! We offer wireless printing options. You’ll need to choose the appropriate branch to send your documents and we’ll print those for you. When you arrive at the library, call your branch and a staff member will deliver your document via Curbside JCPL-to-Go.

    Can I volunteer at the library?
    Yes, volunteers are welcome. 

    Are you taking donations?
    Yes, we are accepting donations at this time.

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