FREQUENTLY ASKED QUESTIONS

Back to JCPL’S phased re-opening pLAN

When will the library reopen completely?
We are fully open to the public during regular library hours. We are closely monitoring all federal, state, and local guidance in order to make decisions in the best interest of our staff and patrons, and this plan may be subject to change. We will continue to update our website with current information. This response plan was updated on February 28, 2022.

How can I use the computer?
Computers are available on a first-come, first-served basis with unlimited access. Headphones are not available, so bring your own if you need them. 

    I need to make copies, scan something, or send a fax. How do I do this?
    We’ll continue to offer document services inside the branch and as part of our curbside services. Call your branch when you arrive and let them know what you need and a staff member will assist you. You may be asked to wait outside or in your car while we prepare your materials, and then we’ll deliver them outside for you to pick-up via Curbside JCPL-to-Go.

    Will I have to wear a mask when visiting the library?
    Masks are not required. Complimentary masks are available at our front desks, so please ask a staff member if you need one.

    How can I get books from the library?
    You have four options:

    Can I come in to browse for material?
    Browsing is now available,
    but our staff are also happy to browse for you! Call us and let us know what you like, what types of materials you need, and how many items you’d like, and we’ll pick out a collection for you or your family. You can also fill out the Find Your Next Book form and we’ll select some materials for you to pick-up through Curbside JCPL-to-Go

    Curbside is nice, but I can’t leave my house. How can I get library materials?
    If you’re homebound, you might qualify for our homebound delivery service. Call your branch to request materials through homebound services. We’ll work with you to deliver materials safely to your home.

    Can I return my materials?
    Yes! Our book drops are open so you can return materials you have checked out. 

    When can we start coming to programs again?
    In-house programs have resumed, while some programs may be offered virtually also.

    My kids can’t wait to come back. What should they expect?
    Toys, games, Kid Kits, and game computers are now available.

    I want to print something but don’t want to come in and use the computer. Can I do this?
    Yes! We offer wireless printing options. You’ll need to choose the appropriate branch to send your documents and we’ll print those for you. When you arrive at the library, call your branch and a staff member will deliver your document via Curbside JCPL-to-Go.

    Can I volunteer at the library?
    Yes, volunteers are welcome. 

    Are you taking donations?
    Yes, we are accepting donations at this time.

    Back to JCPL's Phased Re-opening Plan