FREQUENTLY ASKED QUESTIONS

Back to JCPL’S phased re-opening pLAN

When will the library reopen?
According to our phased reopening plan, we will begin public computer use on June 1 by appointment only. We project opening the doors to the public at a limited capacity on July 1. We are closely monitoring all federal, state, and local guidance in order to make decisions in the best interest of our staff and patrons, and this plan may be subject to change. We will continue to update our website with current information.

How do I make an appointment to use the computers?
We know how important computer access is for essentials tasks like filing your taxes or working on resumes. Computers will be available starting June 1 by appointment only. Patrons are limited to 30 minutes per day. In order to schedule your appointment, please call your branch and speak to a staff member starting.

  • Clark Pleasant Branch: 317-535-6206
  • Franklin Branch: 317-738-2833
  • Trafalgar Branch: 317-878-9560
  • White River Branch: 317-885-1330

What do I do when I arrive for my appointment?
When you arrive, you’ll see a sign on our door with our phone number. Please call this number and a staff member will admit you to the building and get you started for your appointment.

What else do I need to know if I’m using the computer in June?

  • We’ll all be expected to do our part to keep everyone healthy and well which means some changes to your normal library routine.
  • Masks are required in order to use the computer
  • All visitors will be required to maintain a six-foot distance from other patrons and staff
    o You’ll see markers on the floor and sneeze guard shields in front of staff. We’ll respect your space and ask the same of you
  • Reference help may be offered remotely through Windows Quick Assist function
  • Headphones will not be provided, please bring your own
  • Browsing won’t be available, materials are available via Curbside JCPL-to-Go
  • If you’re bringing children to your appointment, please be aware that toys aren’t available
    o They’ll need to stay with you during your appointment, we will provide coloring activities
  • If you are not feeling well the day of your appointment, please call us to reschedule

Will I have to wear a mask when visiting the library?
Our staff is required to wear a mask to protect their coworkers and our patrons. We wear a mask to protect you, and we respectfully ask that you wear a mask to protect us! In order to use a public computer in June, masks are required. At all phases of our plan, patrons are required to maintain a six-foot distance between staff and other patrons and abide by our social distancing requirements.

How can I get books from the library?
Our digital resources are always available! Physical materials are available through contactless Curbside JCPL-to-Go. Simply place a hold on your materials through our website, mobile app, or by calling the branch.  JCPL will notify you when your items are available. When you arrive, call the branch and we will bring your materials out for you to retrieve. Please wait until the staff member retreats before approaching to get your materials. Starting June 1st, this service will be available during regular business hours.

When can I come in and start browsing for material?
At this point, we’re planning on reopening our doors for quick browsing on July 1. Until that time, let us browse for you! Call us and let us know what you like, what types of materials you need and how many items you’d like and we’ll pick out a collection for you or your family. You can also fill out the Find Your Next Book form and we’ll select some materials for you to pick-up through Curbside JCPL-to-Go. We’ll look for other fun ways to share what’s new at JCPL during June.

Curbside is nice, but I can’t leave my house. How can I get library materials?
If you’re homebound, you might qualify for our homebound delivery service. Call your branch to request materials through homebound services. We’ll work with you to deliver materials safely to your home.

Can I return my materials?
Yes! Our book drops are open so you can return materials you have checked out. Please be aware that when items are brought back, we will move them into a separate quarantine area. Items will sit for 72 hours before we check them in, so they will show on your account for an additional three days after you return them. This quarantine period ensures that items won’t be reshelved until the potential contamination period has passed. Any fines accrued during this time will be waived.

When can we start coming to programs again?
We are limiting social gatherings right now, and plan on suspending in-house programs through the summer. While we can’t gather together, our staff is busy planning fun and engaging virtual events. Connect with staff and friends through virtual book discussions, watch your favorite librarians sing storytime songs and rhymes, and keep your eye out for our weekly summer Creativity Kit programs!

What are Creativity Kits and how do I get one?
Our librarians are packaging up all the materials you need to do a program in your own home! Each Monday in June and July, we’ll have a new Creativity Kit available to pick-up through Curbside JCPL-to-Go. Just give us a call when you arrive, and let us know how many kits you need and whether you need a kit for children or teens/adults, and we’ll deliver. Each kit includes supplies, instructions, supporting reading recommendations, additional resources and a link to a virtual program with one of our staff. The learning possibilities are endless!

What about Explore Summer?
This summer, we’re reading for a stronger community! Explore Summer launches on June 1st and we’re challenging our community to read 4 million minutes together. This summer looks different – and instead of individual prizes, we’re paying it forward. Our JCPL Foundation, through generous contributions of the Friends of the Library, will donate $1000 for every 1 MILLION minutes we read to a local non-profit working to make Johnson County a better place to live, work, play and learn. This summer, we’re making our community stronger simply by picking up a book. Register for the program HERE or request a reading log through Curbside JCPL-to -Go.

Can we still get an Explore Summer yard sign?
The purple signs are back! This summer, they’ll be available through Curbside JCPL-to-Go on a first-come, first-served basis starting on June 1. Visit us to grab a sign and show your support for JCPL and our Explore Summer program.

Is the library staff still working?
Absolutely! Our buildings are closed to the public but the staff is working hard behind the scenes to safely handle returns, provide curbside options, create virtual programming, answer reference questions via phone, email, and chat, purchase new materials, and enhance our digital offerings. Plus our signature event – Explore Summer is back and adapted to keep you safe. You may not see us like you normally do, but we are still working hard for you!

Can I volunteer at the library?
Our volunteers are not working right now. We don’t have a definitive date for this yet, but we’ll contact our volunteers as soon as we’re ready to resume our volunteer program. At this point, we’re minimizing the number of people in our buildings at one time, so until we’re ready to relax some of those restrictions, we’ll suspend volunteering for the time being. We can’t wait to have our volunteers come back to join us!

My tax appointment was cancelled when the library closed. Will these be rescheduled?
JCPL provides tax assistance through volunteers at the AARP. Currently, AARP has suspended in-person tax assistance. If they decide to reinstate tax appointments, we’ll call patrons who previously had appointments in order to reschedule. AARP’s website includes information for taxpayers to prepare and file their own tax returns at no cost. Find out more here

Are you taking donations?
We are not currently taking any donations. While we normally love donated materials, we depend on our Friends of the Library to handle donations, and we want to ensure the materials we’re giving to them are contagion free. We hope to start accepting donations at a later phase in our plan. We’ll announce any updates here!

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