FREQUENTLY ASKED QUESTIONS

Back to JCPL’S phased re-opening pLAN

When will the library reopen completely?
We are pleased to open our doors with limited Grab and Go service. During this phase, visitors are asked to quickly and efficiently grab their materials, spending 60 minutes or less in the building. We are closely monitoring all federal, state, and local guidance in order to make decisions in the best interest of our staff and patrons, and this plan may be subject to change. We will continue to update our website with current information. With the onset of Phase 5 of Indiana’s Back on Track plan, this response plan was reviewed on October 21, 2020.

How can I use the computer?
Computers will be available on a first come, first served basis. Computer users are limited to 60 minute sessions per day. Headphones are not available, so bring your own if you need them. Please be aware that in order to meet physical distancing requirements, limited computers are available and if they’re busy, you may need to wait for the next available computer.

    I need to make copies, scan something, or send a fax. How do I do this?
    These services have resumed during regular public hours. If you’re not comfortable coming in yet, as part of our curbside services, we’re offering document services. Call your branch when you arrive and let them know what you need and a staff member will assist you. You may be asked to wait outside or in your car while we prepare your materials, and then we’ll deliver them outside for you to pick-up via Curbside JCPL-to-Go.

    What else do I need to know if I’m visiting for Grab and Go?
    We’ll all be expected to do our part to keep everyone healthy and well which means some changes to your normal library routine.

    • Our staff will be there to greet you smiling behind our masks. Masks are required for the safety of our staff, and we’re happy to provide you one if you need it.
    • All visitors will be required to maintain a six-foot distance from other patrons and staff. You’ll see markers on the floor and plexiglass shields in front of staff. We’ll respect your space and ask the same of you.
    • Reference help may be offered remotely through a desktop assist function.
    • If you are not feeling well or exhibiting any COVID-19 symptoms, please save your visit for another day. Our staff will do the same. JCPL staff are asked to monitor all symptoms each day before reporting to work and have signed statements agreeing to stay home in case of symptoms of illness.
    Will I have to wear a mask when visiting the library?
    Our staff are required to wear a mask to protect their coworkers and our patrons. We wear a mask to protect you, and we respectfully require patrons over the age of two (2) who can medically tolerate masks to wear one to protect us! Complimentary masks are available at our front desks, so please ask a staff member if you need one. During all phases of our plan, patrons are required to maintain a six-foot distance between staff and other patrons and abide by our social distancing requirements.

    How can I get books from the library?
    You have three great options:

    When can I come in and start browsing for material?
    We’re open for Grab and Go browsing. Our staff are also happy to browse for you! Call us and let us know what you like, what types of materials you need, and how many items you’d like, and we’ll pick out a collection for you or your family. You can also fill out the Find Your Next Book form and we’ll select some materials for you to pick-up through Curbside JCPL-to-Go

    Curbside is nice, but I can’t leave my house. How can I get library materials?
    If you’re homebound, you might qualify for our homebound delivery service. Call your branch to request materials through homebound services. We’ll work with you to deliver materials safely to your home.

    Can I return my materials?
    Yes! Our book drops are open so you can return materials you have checked out. Please be aware that when items are brought back, we will move them into a separate quarantine area. Items will sit for 72 hours before we check them in, so they will show on your account for an additional three days after you return them. This quarantine period ensures that items won’t be reshelved until the potential contamination period has passed. Any fines accrued during this time will be waived. Note: For the safety and ease of our staff, we encourage you to return all materials in the external book drop.

    When can we start coming to programs again?
    We are limiting social gatherings right now, and in-house programs are currently suspended. While we can’t gather together, our staff is busy planning fun and engaging virtual events. Connect with staff and friends through virtual book discussions, watch your favorite librarians sing storytime songs and rhymes, and more!

    My kids can’t wait to come back. What should they expect?
    We can’t wait to see our families visiting! In order to make sure they have a great experience at the library, please prepare them that there will be changes. For the time being, toys, games, Kid Kits, and game computers will not be available. While we normally love when you stay and play with us, these materials are difficult to keep sanitized and safe. We’ll bring them back when longer visits are permitted

    I want to print something but don’t want to come in and use the computer. Can I do this?
    Yes! We offer wireless printing options. You’ll need to email us your documents and we’ll print those for you. Email addresses can be found on our website here. When you arrive at the library, call your branch and a staff member will deliver your document via Curbside JCPL-to-Go.

    Can I volunteer at the library?
    We’ll contact our volunteers as soon as we’re ready to resume our volunteer program. At this point, we’re minimizing the number of people in our buildings at one time, so until we’re ready to relax some of those restrictions, we’ll suspend volunteering for the time being. We can’t wait to have our volunteers come back to join us!

    Are you taking donations?
    Yes, we have begun taking donations (materials and Prom dresses).

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